Handbook

SWIA Performance Inspection Handbook Contents, Foreword and Introduction (PDF, 36Kb)

1. Leaflets (PDF, 117Kb) (Revised April 2008)
        1.1 Information leaflet for general public
        1.2 Information leaflet for staff
        1.3 Information leaflet for partners and stakeholders
2. Guide to performance inspections in local authorities (PDF, 177Kb)
3. Summary guide for elected members (PDF, 78Kb) 
4. Guide for the local authority inspection co-ordinator(PDF, 66Kb) (Revised Aug 2008)
5. Evidence used in performance inspections (PDF, Kb) 
6. Advance information(PDF, 1.42Mb)  (Revised Aug 2008)
        6.1 Advance Information Request List  
        6.2 Guidance to the Self Evaluation Questionnaire 
        6.3 Self Evaluation Questionnaire
7. Letters (PDF, 21Kb) 
        7.1 Model letter for notification of inspection and introductory meeting 
8. Meetings agendas (PDF, 27Kb) 
        8.1 Model agenda for introductory meeting with the local authority  
        8.2 Model agenda for first planning meeting with the local authority inspection co-ordinator 
9. Case file analysis(PDF, 359Kb)  (Revised April 2008)
        9.1 Guidance for the local authority on case file analysis (PDF, Kb) 
        9.2 Guidance for file readers – case file analysis (PDF, Kb) 
        9.3 Case file analysis template (PDF, Kb) 
        9.4 Case file analysis template explanatory notes (PDF, Kb) 
        9.5 Guidance on observed practice with individuals (PDF, Kb) 
        9.6 Observed practice: sample letter from the local authority (PDF, Kb)
10. Involvement of people who use services and carers (PDF, 146Kb)  
        10.1 Guidance for the local authority on surveys
        10.2 Model letter for questionnaire for people who use services 
        10.3 Questionnaire for people who use services 
        10.4 Guidance for the local authority on surveys for carers (see 10.1) 
        10.5 Model letter for carers of people who use social work services 
        10.6 Model letter from local authorities to local carers’ support organisations 
        10.7 Questionnaire for carers of people who use social work services
11. Staff survey (PDF, 82Kb) 
        11.1 Guidance for the local authority on surveys (see 10.1)  
        11.2 Model letter for staff 
        11.3 Social work services staff questionnaire
12. Partner agencies and stakeholders survey (PDF, 83Kb) 
        12.1 Guidance for partners and stakeholders on surveys (see 10.1) 
        12.2 Model letter for partners and stakeholders 
        12.3 Questionnaire for partner and stakeholder organizations 
13. Interim assessment at the end of Phase 1 – Pre-inspection (PDF, Kb)

14. Planning for the fieldwork (PDF, 224Kb)
15. Introductory meetings before the fieldwork (PDF, 20Kb)
16. Withdrawn (PDF, 12Kb)
17. Briefing material for fieldwork meetings and visits (PDF, Kb)
        17.1 People who use services and carers – groups   
        17.2 People who use services and carers – individuals   
        17.3 Service providers  
        17.4 Other organisations
18. Arrangements for giving feedback to the local authority during fieldwork and for dealing with concerns (PDF, 23Kb)
19. Headline feedback meeting at the end of the Phase 2 – Fieldwork (PDF, 16Kb)

SWIA Performance Inspection Handbook Part 3, Phase 3 – Analysis, Report Completion and Follow-Up Introduction (PDF, 16Kb)
20. Producing the report (PDF, 50Kb)
21. Report publication, presentation and distribution (PDF, 25Kb)
22. Guidance for preparing and agreeing the local authority action plan (PDF, 23Kb)
23. Handover and follow up (PDF, 30Kb)
24. Performance inspection evaluation questionnaire for the local authority (PDF, 87Kb)

25. The Performance Inspection Model (PIM) (PDF, 513Kb)
26. Evaluation and moderation (PDF, 57Kb)
        26.1 Evaluating performance and evaluation categories  
        26.2 The moderation process

27. Roles and responsibilities of the SWIA inspection team (PDF, 76Kb)
        27.1 Membership of SWIA inspection teams 
        27.2 Roles and responsibilities in the performance inspection team 
        27.3 Role of the lay and carer inspector 
        27.4 Working with associate, sessional, lay and carer inspectors 
        27.5 Role of the link inspector 
28. Code of Conduct for all members of SWIA performance inspection teams (PDF, 57Kb)

29. Timetable for performance inspections (PDF, 31Kb)